Shipping Policy
We ensure fast, discreet, and reliable delivery of all orders. Read our complete shipping policy below for details on processing times, shipping methods, and international delivery.
Fast Processing
Orders ship within 24-48 hours of payment confirmation
Discreet Packaging
All orders shipped in plain, unmarked packaging
Tracked Delivery
Tracking number provided for every order
Worldwide Shipping
We ship to over 50 countries globally
Order Processing Time
All orders are processed within 24-48 hours of payment confirmation (excluding weekends and holidays). You will receive a confirmation email once your order has been processed and is ready for shipping.
Processing Schedule:
- Orders placed Monday-Friday before 2 PM EST: Processed same day
- Orders placed after 2 PM EST: Processed next business day
- Orders placed on weekends: Processed on Monday
- Holiday processing: May be delayed; notifications will be posted
During peak periods or sales events, processing may take an additional 24-48 hours. You will be notified of any significant delays.
Domestic Shipping (USA)
We offer several shipping options for customers within the United States. All domestic orders include tracking and insurance.
Free Shipping: All domestic orders over $200 qualify for free Standard Shipping. Automatically applied at checkout.
International Shipping
We ship to over 50 countries worldwide. Delivery times and costs vary by destination. All international orders include tracking.
Customs & Duties:
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in our shipping costs and vary by location. Please check with your local customs office for estimated costs.
Discreet Packaging
Your privacy is important to us. All orders are shipped in plain, unmarked packaging with no indication of contents or company name.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also track your order by:
- Logging into your account on our website
- Navigating to “Order History”
- Clicking “Track Order” next to your shipped order
Tracking information typically updates within 24-48 hours of shipment. If your tracking hasn’t updated after 3 days, please contact our support team.
Note: International tracking may have limited updates once the package leaves the US. This is normal and depends on the destination country’s postal system.
Shipping Restrictions
Due to legal and regulatory requirements, we cannot ship to the following locations:
❌ Restricted Countries:
- Australia (certain compounds)
- Brazil
- China
- India
- Japan
- Mexico
- Russia
- Saudi Arabia
- South Korea
- United Arab Emirates
⚠️ Additional Restrictions:
- PO Box addresses (domestic only, no international PO boxes)
- APO/FPO addresses (limited service)
- Certain compounds may have additional country-specific restrictions
If you’re unsure whether we ship to your location, please contact us before placing an order.
Lost or Damaged Packages
While we take great care in packaging and shipping, occasionally issues may occur. Here’s what to do:
📦 Damaged Package
If your package arrives visibly damaged:
- Take photos of the outer packaging and damaged contents
- Contact us within 48 hours of delivery
- Include your order number and photos
We’ll arrange a replacement or refund after investigation.
🔍 Lost Package
If your package hasn’t arrived by the estimated delivery date:
- Check tracking for updates
- Contact your local post office (they may be holding it)
- If no update after 7 days past estimated delivery, contact us
We’ll initiate an investigation with the carrier and arrange resolution.
🌍 International Delay
For international packages delayed in customs:
- Customs processing can take 5-20 additional days
- You may need to provide additional documentation
- Contact your local customs office for status
We cannot control customs delays but will assist where possible.
Questions About Shipping?
Our support team is here to help with any shipping-related questions.